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The Knowledge Management Idea
The idea of « Knowledge Management » is a contemporary response to the challenges of the economy in the new millennium. Even though humankind has perennially relied on knowledge for solutions, the recent emergence of, and emphasis on Knowledge Management (KM) as a critical topic, is rooted in technological developments. More specifically, it is related to the ease of access and affordability created by new technologies, primarily the set of Internet-based technologies. Knowledge management is not an end in itself but rather a means to an end. Knowledge Management is considered a key part of the strategy to use expertise to create a sustainable competitive advantage in the present business environment. The contemporary enterprise faces a number of business drivers that seriously challenge the organisation’s ability to survive and prosper. These business drivers and modern trends include:
x an overload of information and opportunities;
x a shortage of some resources and an abundance of others;
x increasing investment in people and information; and
x the resultant uncertainty in handling these issues when dealing with shrinking response
times.
See for example a good coverage in Toffler (1991) as well as the well-respected publications of Malhotra (2003), Sunter (1992, 1996), Visser & Sunter (2002), Grulke (2000).
Central to an approach to counter these challenges, is the realisation of the importance of knowledge, both about the external business environment and about the available internal expertise. The strategic choice is a knowledge-focused evolving into a knowledge-enabled strategy: the more an enterprise’s market value is determined by intellectual capital, the more knowledge-focused its strategic response should be to KM business drivers. A key idea in this regard is the following:
The major competitive advantage an organization has, is its knowledge expertise – it is the primary differentiator in a hugely competitive business environment.
Part 1 A Perspective of Knowledge and Knowledge Management Concepts
Chapter 1 Introduction
Chapter 2 Knowledge Perspectives and Concepts
Chapter 3 Knowledge Management Perspectives and Concept
Chapter 4 Intellectual Capital / Intellectual Assets
Chapter 5 Organizational Learning and the Learning Organization
Chapter 6 Knowledge Management and Communities of Practice
Chapter 7 Knowledge Management Best Practices
Chapter 8 Summary and Conclusions of Part 1
Part 2 Technological Perspective of Knowledge Management
Chapter 1 Introduction
Chapter 2 The Knowledge Management Technology Framework
Chapter 3 KM Technology Framework Infrastructure
Chapter 4 Knowledge Creation and Sensing
Chapter 5 Knowledge Sharing and Transfer
Chapter 6 Advanced Search, Indexing, and Retrieval
Chapter 7 KM Technology Framework Applications
Chapter 8 Knowledge Portals
Chapter 9 Knowledge Discovery
Chapter 10 Summary and Conclusions
References
Glossary of Knowledge Management Terms
Appendices
Table of Contents
Appendix A Other Works Consulted and KM Reference Sources
Appendix B Other Knowledge Management Principles
Appendix C History of the Study of Knowledge Management
Appendix D Philosophers and their Ideas about Knowledge
Appendix E “What is Volume?”
